Privacy policy
# Privacy Policy
Last updated: August 7, 2026
This Privacy Policy explains how Luoyanghanxinjiajuyouxiangongsi, operating the GAIOUS brand and the website gaious.com, collects, uses, stores, and processes personal information.
## 1. Business Information
Legal business name: Luoyanghanxinjiajuyouxiangongsi
Brand name: GAIOUS
Registered business address:
Luolong District, Changxiamen Street No. 32
863 Chuangzhi Plaza, Building 2, Room 1301
Luoyang, Henan 471000
China
Privacy contact:
Email: gaious-team@outlook.com
Phone: +86 135 2595 5694
## 2. Personal Information We Collect
Depending on how you use our website, we may collect:
- Name, email address, phone number, and billing address;
- Shipping address and delivery information;
- Order, payment, return, refund, and transaction details;
- Customer service communications;
- Account information if you create an account;
- Device, browser, IP address, and network information;
- Website usage information, including pages viewed, products viewed, and items added to your cart;
- Information collected through cookies, pixels, and similar technologies.
Payment information is processed through the payment service providers available at checkout. We may receive payment confirmation and transaction information, but payment providers may process payment card details under their own privacy policies.
## 3. How We Collect Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, or submit a form;
- Automatically when you browse or use our website;
- Through cookies, pixels, analytics tools, and similar technologies;
- From Shopify, payment providers, shipping providers, advertising partners, and other service providers that support our business.
## 4. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders;
- Process payments, returns, refunds, and exchanges;
- Arrange shipping and provide tracking information;
- Provide customer support;
- Communicate with you about orders, accounts, products, and services;
- Improve our website, products, and customer experience;
- Detect, investigate, and prevent fraud, unauthorized activity, and security incidents;
- Measure website traffic and advertising performance;
- Provide personalized advertising where permitted by applicable law;
- Comply with legal obligations and enforce our policies.
## 5. How We Share Personal Information
We may share personal information with service providers that help us operate our business, including:
- Shopify and technology providers;
- Payment processors;
- Shipping and fulfillment providers;
- Customer service providers;
- Website analytics providers;
- Advertising and marketing partners;
- Fraud prevention and security providers;
- Professional advisers, legal authorities, or government agencies where required by law.
These service providers may process information on our behalf or under their own privacy policies.
## 6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to:
- Keep the website operating;
- Remember your preferences;
- Understand how visitors use the website;
- Measure advertising and marketing performance;
- Provide relevant advertising;
- Detect fraud and improve website security.
You may be able to manage cookies through your browser settings or through the privacy preference tools available on our website.
Disabling certain cookies may affect website functionality.
## 7. Targeted Advertising and Privacy Choices
We may share certain information with advertising partners and analytics providers to measure advertising performance and show advertisements that may be more relevant to your interests.
Depending on where you live, this activity may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.
If you visit our website with the Global Privacy Control (GPC) signal enabled, we will process the signal as a request to opt out of activities that may be considered a “sale,” “sharing,” or targeted advertising, where required by applicable law.
The opt-out request applies to the device and browser used to visit our website. If you clear your cookies or use another device or browser, you may need to submit your privacy preference again.
## 8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our products and services;
- Complete orders and customer support requests;
- Maintain business and transaction records;
- Resolve disputes;
- Prevent fraud and security issues;
- Comply with legal and accounting requirements.
The retention period may vary depending on the type of information and the purpose for which it was collected.
## 9. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.
## 10. International Data Transfers
Our service providers may process or store personal information in countries other than the country where you live.
Where required by applicable law, we use appropriate safeguards for international data transfers.
## 11. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of personal information;
- Request a copy of your personal information;
- Opt out of targeted advertising or certain sharing activities;
- Withdraw consent where processing is based on consent;
- Appeal a decision regarding a privacy request.
To submit a privacy request, contact us at gaious-team@outlook.com.
We may need to verify your identity before processing certain requests.
## 12. Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in the email.
Even if you opt out of promotional communications, we may still send non-promotional messages relating to your orders, account, payments, shipping, returns, or customer service requests.
## 13. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where required by law.
## 14. Third-Party Websites
Our website may contain links to third-party websites, services, or applications.
We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.
## 15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.
## 16. Contact Us
If you have questions about this Privacy Policy or would like to exercise a privacy right, contact us:
Luoyanghanxinjiajuyouxiangongsi
Email: gaious-team@outlook.com
Phone: +86 135 2595 5694
Registered business address:
Luolong District, Changxiamen Street No. 32
863 Chuangzhi Plaza, Building 2, Room 1301
Luoyang, Henan 471000
China