Terms of service
# Terms of Service
Last updated: July 31, 2026
## 1. About GAIOUS
This website is operated by Luoyanghanxinjiajuyouxiangongsi under the brand name GAIOUS.
Registered business address:
Luolong District, Changxiamen Street No. 32
863 Chuangzhi Plaza, Building 2, Room 1301
Luoyang, Henan 471000
China
Customer support email: gaious-team@outlook.com
Customer support phone: +86 135 2595 5694
## 2. Website and Product Information
We make reasonable efforts to keep product descriptions, prices, images, specifications, and availability accurate.
Product dimensions, materials, colors, included parts, assembly requirements, and weight capacity may vary by model. Please review the applicable product page before placing an order.
Product images may appear different depending on your screen, lighting, and display settings.
## 3. Prices and Availability
Prices are displayed in U.S. dollars unless otherwise stated.
The product price and any applicable charges will be shown before you complete payment.
Standard shipping is free for eligible orders delivered within the United States. Any applicable taxes or other charges will be disclosed at checkout where required by law.
We may correct pricing, availability, or product information errors. If an error affects an order that you placed, we will contact you before processing the order or provide an appropriate remedy.
## 4. Orders and Payment
An order is submitted when you complete the checkout process.
An order is accepted only after payment has been successfully authorized and an order confirmation has been sent.
Payment is processed through the payment methods available at checkout. Payment information is handled by authorized payment service providers.
## 5. Shipping
Shipping, processing times, delivery estimates, tracking, and international order information are described in our Shipping Policy.
## 6. Returns and Refunds
Returns, refunds, damaged products, incorrect products, and exchanges are governed by our Refund and Return Policy.
## 7. Customer Responsibilities
You are responsible for providing accurate billing, shipping, email, and contact information.
You should review your order information before completing payment and contact us promptly if any information is incorrect.
## 8. Customer Support
For questions about products, orders, shipping, returns, or refunds, contact us at:
gaious-team@outlook.com
## 9. Changes to These Terms
We may update these Terms of Service when necessary. The updated version will be posted on this page with a revised effective date.
## 10. Contact
For questions about these Terms of Service, contact:
Luoyanghanxinjiajuyouxiangongsi
Luolong District, Changxiamen Street No. 32
863 Chuangzhi Plaza, Building 2, Room 1301
Luoyang, Henan 471000
China
Email: gaious-team@outlook.com
Phone: +86 135 2595 5694