Refund policy

# Refund and Return Policy

Last updated: August 7, 2026

## 30-Day Return Period

You may request a return or exchange within 30 days after receiving your order.

This policy applies to both defective and non-defective products, including sale and discounted items.

To start a return or exchange, contact us at gaious-team@outlook.com before sending the product back. Please include your order number and the item you wish to return or exchange.

Products sent back without prior return authorization may not be accepted.

## Return and Exchange Eligibility

Products should be returned with all original parts, accessories, instructions, and packaging. Please also provide your order confirmation or other proof of purchase.

Products that have been used, damaged after delivery, modified, or returned without the original parts may not qualify for a return or exchange.

## Return Shipping Cost

Returns are free for eligible orders delivered within the United States.

We will provide return instructions and, where applicable, a prepaid return shipping label. Customers may return the product by mail or through an available designated drop-off location.

Please do not ship a product before receiving return authorization and return instructions from our customer support team.

We do not charge a restocking fee.

## Return Address

Authorized returns should be sent to:

117 Interstate Blvd  
Monroe Township, NJ 08831  
United States

This address is used for return processing. Please wait for return authorization before shipping any product.

## Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if the product is damaged, defective, incomplete, or different from what you ordered.

Please provide your order number, a description of the issue, and clear photos when requested. We will review the information and provide an appropriate solution.

## Exchanges

We accept exchanges for eligible new and unused products.

To request an exchange, contact us within 30 days after receiving your order. Please include your order number and the product or variant you would like to receive.

If the replacement product has a different price, we will provide further instructions before processing the exchange.

## Refunds

After we receive and inspect the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 days after the return has been received and inspected.

Your bank or payment provider may require additional time to process and post the refund to your account.

## Contact

For return, refund, or exchange questions, contact:

Email: gaious-team@outlook.com  
Phone: +86 135 2595 5694